Folding towels, straightening out sheets, taking bathrobes out of the dryer, stripping beds, cleaning up vomit. Fluffing pillows—making a dent for elegantly turned-up corners—and endless scrubbing, cleaning and clearing up messes. Behind the scenes of a hotel in the Italian Dolomites, the staff do everything they can to serve the guests and prevent complaints. The hotel has four stars, and a fifth is in sight.
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